WE GUARANTEE THAT WE WILL RETURN YOUR PHONE CALLS. We have all heard stories about lawyers not returning their client’s phone calls. We feel that this is unacceptable and disrespectful to you, the client. We therefore guarantee you that we will return your phone call as soon as possible, but no later than one business day after you call. If we ever fail to do this, we’ll send you a free gift card to a restaurant in the area. We’ll additionally schedule a phone conference or in-person meeting with you to discuss your questions or concerns and to make sure your case is proceeding properly.
WE GUARANTEE THAT AN ATTORNEY WILL MEET WITH YOU. We know that some people who think they are hiring an attorney, never actually meet with them! Often, especially with TV firms, they will send a “runner” or “investigator” out to meet with and sign you up. That’s not how we operate at the Kramer Law Group. You will always have the opportunity to meet with one of our lawyers right at the initial consultation, as well as anytime during the case if you wish.
OUR GOAL IS COMPLETE CLIENT SATISFACTION. At the Kramer Law Group, our goal is to finish your case with you being satisfied with the results and the performance of our attorneys and staff. Reaching this goal can sometimes be a challenge and is something rarely discussed or offered by other injury law firms. However, our firm has set complete client satisfaction as a goal and we intend to do our best to achieve it. Therefore, if for any reason you are not satisfied with the performance of our attorneys or legal staff, I personally want to hear about it so we can resolve it. While we cannot guarantee the final outcome, we believe that all attorneys should try harder to treat their clients with the understanding, fairness and respect that they deserve.
Ron J. Kramer